axlway
White freight truck at dusk
▸ SPOT QUOTES PROCESSED / 24H · 8,204▸ LOADS COVERED / 24H · 41,802▸ CARRIERS SOURCED / 24H · 12,319▸ PODs COLLECTED / 24H · 31,007▸ SPOT QUOTES PROCESSED / 24H · 8,204▸ LOADS COVERED / 24H · 41,802▸ CARRIERS SOURCED / 24H · 12,319▸ PODs COLLECTED / 24H · 31,007
SYSTEM // v4.2FREIGHT BROKER OPS LAYER

Four workflows.
The operational work
that limits your volume.

Map your operational labour cost →
01 / FREIGHT QUOTING

Spot quote response at scale

Problem: Spot quote requests arrive faster than freight coordinators can respond. Competitors who respond in minutes win the load. Every unanswered quote is lost revenue.

What the AI worker does: Ingests spot quote requests from email, portals and EDI. Extracts shipment details and lane data. Calculates the carrier rate. Applies customer pricing rules. Submits the quote response without coordinator involvement.

KPIs IMPACTED
Quote response timeQuote win rateRevenue per repQuote coverage rate
BEFORE
  • ✕Freight coordinator reads spot quote from email or customer portal
  • ✕Estimates carrier rate manually against lane history
  • ✕Applies customer pricing from memory or spreadsheet
  • ✕Writes and sends quote response — two to four hours later
  • ✕Competitor responded in twenty minutes. Load already covered.
AFTER
  • ✓Quoting Agent ingests spot quote and extracts lane and shipment details
  • ✓Calculates carrier rate against lane history and applies customer pricing
  • ✓Submits quote response in minutes
  • ✓Tender acceptance rate and quote win rate tracked per lane
02 / LOAD INTAKE

Load tender intake automation

Problem: Every awarded load requires a freight coordinator to read the tender and key it into the TMS. At volume, this is a full-time job with no room for error.

What the AI worker does: Reads load tenders, emails, EDI files and PDFs. Extracts all required fields. Creates the load record in TMS. Confirms tender acceptance. Routes exceptions for coordinator review only when data is genuinely ambiguous.

KPIs IMPACTED
Manual touches per loadTMS data accuracyLoad creation timeCoordinator capacity
BEFORE
  • ✕Freight coordinator opens load tender from email or customer portal
  • ✕Keys 15 fields into TMS manually
  • ✕Thirty to forty-five minutes per load
  • ✕Entry errors increase as tender volume spikes
  • ✕Coordinator backlog builds during peak periods
AFTER
  • ✓Intake Agent reads load tender and extracts all required fields
  • ✓Validates data against TMS requirements and customer rules
  • ✓Creates load record and confirms tender acceptance
  • ✓Flags ambiguous fields for coordinator review only when needed
03 / TRACK AND TRACE

Shipment monitoring and customer status updates

Problem: Freight coordinators spend their day on check calls, chasing carrier updates and forwarding status to customers. Ten to twenty manual touches per coordinator per day, per load.

What the AI worker does: Monitors all active loads for ETA risk and delays. Runs check calls and requests carrier updates proactively. Sends customer status updates and delay notifications. Updates TMS milestones. Flags exceptions.

KPIs IMPACTED
Loads per coordinatorCheck calls per loadCustomer update speedETA accuracy
BEFORE
  • ✕Freight coordinator makes a check call to the carrier
  • ✕Waits for a callback
  • ✕Reformats the update for the customer
  • ✕Sends customer status update manually
  • ✕Repeats this across every active load, all day
AFTER
  • ✓Shipment Ops Agent monitors all loads against delivery windows
  • ✓Detects ETA risk and runs check calls proactively
  • ✓Sends customer status updates and delay notifications automatically
  • ✓Updates TMS milestones. Coordinator handles exceptions only.
04 / DOCUMENTS & EXCEPTIONS

POD collection and exception resolution

Problem: PODs missing on 12% of loads. Carrier no-shows, missed pickups and billing disputes each require a freight coordinator to investigate and resolve manually. Both block billing and consume ops time.

What the AI worker does: Monitors all loads for missing PODs and rate confirmations. Requests from the right parties. Validates and uploads. Detects exceptions early, gathers facts, coordinates resolution and escalates only when judgement is needed.

KPIs IMPACTED
POD collection timeBilling cycle lengthException resolution timeManual follow-ups per load
BEFORE
  • ✕POD not received — coordinator notices during billing review
  • ✕Chases carrier by email or phone — takes one to three days
  • ✕Exception reported — coordinator investigates from scratch
  • ✕Contacts carrier, shipper and consignee separately
  • ✕Resolution delayed. Customer frustrated. Billing held.
AFTER
  • ✓Document Agent monitors every load for missing PODs and rate confirmations
  • ✓Sends POD requests to carriers before billing review
  • ✓Exception Agent detects carrier no-show or missed pickup early
  • ✓Coordinates resolution between shipper, carrier and consignee

Find where your operation is bottlenecked.

We baseline your operation and identify the workflow with the fastest payback before any pilot starts.

Map your operational labour cost →