Seven AI workers for freight broker and 3PL operations
Seven specialised AI workers and one operations manager. Each worker owns a specific operational function. Together they handle the work that grows headcount as freight complexity scales.
Operational labour replacement for freight brokers and 3PLs.
axlway connects to your TMS, email, load boards, customer portals, carrier portals and EDI feeds. Seven specialised AI workers handle quoting, intake, carrier sourcing, appointment scheduling, shipment monitoring, document collection and exception resolution.
An AI operations manager supervises the team. Routine work executes automatically. Actions that require judgement route to a human broker with full context and a clear recommendation.
FIELD LOG · AGENT TEAM · 7 WORKERS · SCAN 01/04Seven specialised agents. One operations manager.
Freight Quoting Agent
Spot quote requests sit unanswered for hours. Freight coordinators who respond in minutes win the load.
- —Email, customer portals, TMS
- —EDI feeds, spot quote requests, RFPs
- —Ingest and parse spot quote requests
- —Extract shipment details and lane data
- —Calculate carrier rate and apply customer pricing
- —Generate and submit quote response
Shipment Intake Agent
Every load tender requires a freight coordinator to read it and key the details into the TMS. 30–45 minutes per load.
- —Load tenders, emails, EDI
- —PDFs, bills of lading, customer portals
- —Extract and validate load tender details
- —Create load record in TMS
- —Confirm tender acceptance
- —Route missing or ambiguous fields for coordinator review
Carrier Sourcing Agent
Covering a load means calling carriers, checking load boards and negotiating spot rates. 45–90 minutes per load.
- —Load boards, carrier portals
- —Rate history, carrier compliance records
- —Match load to available carriers on load boards and carrier portals
- —Request spot rates and evaluate options
- —Compare gross margin per load across options
- —Confirm carrier and issue rate confirmation
Appointment Scheduling Agent
A freight coordinator contacts the warehouse or DC to book pickup and delivery appointments. Every load. Every time.
- —Dock scheduling systems, warehouse portals
- —Carrier contacts, email, TMS
- —Book pickup and delivery appointments
- —Coordinate between shipper, carrier and consignee
- —Manage appointment reschedules
- —Update TMS with confirmed appointment windows
Shipment Operations Agent
Freight coordinators spend their day on check calls, chasing carrier updates and sending customer status updates.
- —TMS, carrier portals, visibility feeds
- —Customer portals, email
- —Monitor active loads for ETA risk and delays
- —Run check calls and request carrier updates
- —Send customer status updates and delay notifications
- —Update TMS milestones and flag exceptions
Document & POD Agent
PODs missing on 12% of loads. Billing waits. Claims sit unresolved while coordinators chase documents manually.
- —Email, carrier portals, document storage
- —TMS load records
- —Monitor all loads for missing PODs and rate confirmations
- —Send POD requests and document follow-ups to carriers
- —Validate documents and upload to TMS or document storage
- —Notify billing team when documentation is complete
Exception Resolution Agent
Carrier no-shows, missed pickups, detention and billing disputes each require a coordinator to investigate and resolve from scratch.
- —TMS exception queue, carrier communications
- —Customer escalations, invoice disputes
- —Detect and classify exceptions: carrier no-show, missed pickup, detention, missing POD
- —Gather facts from carrier and shipper
- —Coordinate resolution between the relevant parties
- —Escalate to freight coordinator or ops manager when judgement is needed
What the agents can actually do.
Automation where it is safe. Broker approval where it matters.
Auto-execute routine actions
Quoting, TMS record creation, document requests, status updates — these run automatically within your configured thresholds. No broker touch required.
Broker approval for high-impact actions
Carrier selection above a rate threshold, customer escalations, exception resolution with cost implications: these route to a broker with full context, source data and a recommendation.
Full audit trail per decision
Every action captures source data, the action taken, approver identity and outcome. Any decision can be replayed and reviewed.
Configurable thresholds per workflow
Each workflow has its own approval threshold. You set the confidence level that triggers auto-execution vs. broker review.
Find the agent with the fastest payback.
30-minute baseline call. We map your workflows and identify where the labour cost is highest.
Map your operational labour cost →