From request to outcome, with brokers in control
Seven specialised AI workers. One operations manager. Here is exactly how the team runs, step by step.
FIELD LOG · CONNECT → VERIFY · SCAN 03/04Connect your existing systems.
TMS, email, load boards, customer portals, carrier portals and EDI feeds. axlway reads live data from all of them. Your stack stays exactly as it is.
Build a live picture of every active load.
axlway assembles shipment status, pricing rules, carrier availability, document readiness and customer requirements across all connected systems. Updated continuously as loads move.
The operations manager assigns work to the right agent.
When a signal arrives — a spot quote request, a load tender, an ETA risk, a missing POD, an appointment to book, an exception flagged — the AI operations manager classifies it and assigns it to the agent built for that function.
Policy checks before any action.
Every recommended action passes through your configured rules: business rules, customer-specific requirements, rate thresholds and carrier compliance constraints. All checked before execution or escalation to a freight coordinator.
Execute or escalate with context.
Routine actions execute automatically: submit the spot quote, create the load record in TMS, confirm tender acceptance, book the pickup appointment, run the check call, send the customer status update. High-impact actions route to a freight coordinator with full source data and a clear recommendation.
Track outcome and capture learning.
Every action has an outcome. axlway tracks what happened: did the quote win, was the load created accurately, was the appointment kept, was the document collected. That learning updates agent confidence over time.
Runs continuously. No prompts needed.
axlway monitors connected systems around the clock, processing quote requests, creating TMS records, tracking shipments and chasing documents without waiting for input. When something needs broker attention, it arrives with context and a clear recommendation.
Typically live in under 24 hours.
Pre-built connectors for the major TMS platforms and email systems. The first agent is usually live within one to two days of system connection. No custom development required for standard integrations.