Freight brokers have enough software.
An AI operations team that does the work.
Operational labour is the scaling constraint in freight brokerage.
Freight brokers and 3PLs grow by handling more shipments. The problem is that every shipment generates operational work: quoting, intake, carrier sourcing, appointment scheduling, tracking, customer communication, document collection and issue resolution.
The constraint is labour per load. Complex lanes, spot-heavy books, demanding customers: each one takes more coordinator time. As you take on more of that freight, the hours stack. Headcount grows with difficulty. Margin stays flat.
Software shows the problem. An unanswered quote sits in an inbox. A TMS record waits to be created. A POD goes unchased. The signal fires. The work still lands on people.
We replace a significant portion of that operational labour with specialised AI workers.
An AI operations team for freight brokers and 3PLs.
Seven specialised AI workers, each owning a specific operational function: quoting, shipment intake, carrier procurement, appointment scheduling, shipment operations, document collection and exception resolution.
An AI operations manager supervises the team: monitoring all active loads, assigning tasks, verifying outcomes and escalating to a human broker when a decision requires judgement. The buyer is not buying software. The buyer is buying operational capacity without additional headcount.
Freight Quoting Agent
Processes spot quote requests. Calculates carrier rates, applies customer pricing and submits quote responses.
Shipment Intake Agent
Reads load tenders and creates load records in TMS. Confirms tender acceptance without manual data entry.
Carrier Sourcing Agent
Covers loads. Searches load boards and carrier portals, requests spot rates and issues rate confirmations.
Appointment Scheduling Agent
Books pickup and delivery appointments. Accesses dock scheduling systems and manages reschedules.
Shipment Operations Agent
Runs check calls, requests carrier updates and sends customer status updates across all active loads.
Document & POD Agent
Monitors all loads for missing PODs and rate confirmations. Requests, validates and uploads documents.
Exception Resolution Agent
Handles carrier no-shows, missed pickups, detention and billing disputes. Escalates when judgement is needed.
Shipments per employee is the number.
Everything else is a consequence of it. Quote win rate, TMS accuracy, carrier coverage speed, customer satisfaction — all downstream of whether your team can handle more loads without growing headcount.
Each agent owns one function.
A quoting agent that also does intake is a quoting agent that does neither well. Specialisation is the architecture. Seven agents, seven functions, one operations manager coordinating them.
A human supervises the team.
The AI operations manager monitors every active load and escalates when a decision needs judgement. Brokers approve high-impact actions. The audit trail captures every outcome.
Built for the lanes you already run.
From the first tender to the final POD, the operations layer works across every corridor your freight moves through — bridges, borders and back roads. It connects to the systems you already operate and never clocks out.
NA · EU · LATAM · 847 brokers · 41,802 loads / 24h
Freight brokers and 3PLs.
Companies similar to C.H. Robinson, Total Quality Logistics, Echo Global Logistics and RXO. Coordination businesses that create value by moving freight between shippers and carriers.
Their largest scaling constraint is operational labour. That is what we replace.