Quote response lag
Spot quote requests sit unanswered for hours. Freight coordinators who respond in minutes win the load.
▸ SPOT QUOTES PROCESSED / 24H · 8,204▸ LOADS COVERED / 24H · 41,802▸ CARRIERS SOURCED / 24H · 12,319▸ DOCK APPOINTMENTS BOOKED / 24H · 9,441▸ PODs COLLECTED / 24H · 31,007▸ MANUAL TOUCHES ELIMINATED / LOAD · 14▸ EXCEPTIONS RESOLVED / 24H · 3,117▸ SPOT QUOTES PROCESSED / 24H · 8,204▸ LOADS COVERED / 24H · 41,802▸ CARRIERS SOURCED / 24H · 12,319
SYSTEM // v4.2FREIGHT BROKER OPS LAYERNA · EU · LATAM
AI operations team
for freight brokers
and 3PLs
Every shipment generates operational work: quoting, intake, carrier sourcing, scheduling, tracking, customer updates, document collection, issue resolution. Hard freight generates more of it per load. Temperature-controlled, multi-stop, drop trailer with packing plant appointments: each adds coordinator hours. We reduce the hours per load so you can run more freight without running more headcount.
OPERATING ACROSS
TMSLOAD BOARDSEMAILEDICUSTOMER PORTALSCARRIER PORTALS
OPERATIONS LEDGER · 12,400 ACTIVE LOADSSCAN · 04/04SIG ▶ 847 brokersCOORD: T+04:21
OPS LEDGER · ATL-9
- 08:42Spot quote ingested · SHP-9817
- 08:43Carrier sourced · rate confirmed · $2.14/mi
- 08:44Pickup appointment confirmed · DC-12 Tue 14:00
- 08:45Customer update sent · NORDEX
- 08:46POD collected · load closed
02 / PROBLEM
Every shipment generates work.
Complex freight generates more of it.
The constraint is hours per load. A difficult lane, a packing plant appointment, a spot request on short notice: each adds coordinator time a straightforward tender never touches. The cradle-to-grave workflow breaks first. Check calls, appointment management, exception follow-up. That is where capacity runs out. Headcount grows. Gross margin per load holds flat.
Manual load entry
Load tenders arrive by email, EDI and customer portal. Each one requires a coordinator to read it and key it into the TMS. 30–45 minutes per load.
Carrier sourcing time
Covering a single load means calling carriers, checking load boards and negotiating rates. 45–90 minutes. Per load.
typical leak / fleet45–90 min / load covered
Appointment scheduling
A freight coordinator has to contact the warehouse or DC to book pickup and delivery appointments. Every load. Every time.
Check calls and status updates
Coordinators spend their day on check calls, emailing carriers for updates and sending customer status updates. Repeated across every active load.
typical leak / fleet10–20 check calls / coordinator / day
Document chasing
PODs, rate confirmations and carrier invoices are manually chased after delivery. Billing waits. Claims wait.
Exception handling
Carrier no-shows, missed pickups and detention each require a coordinator to investigate, contact parties and resolve. No structured process.
The scaling ceiling
Hard freight takes more coordinator hours per load than dry van. The cradle-to-grave workflow breaks first: check calls, appointment coordination, exception resolution. At 100 active loads per coordinator, the hours run out. You hire. Revenue grows. Gross margin per load stays where it was.
FIELD LOG · US-395 · 06:14 · SCAN 02/04EVERY LANE · EVERY LOAD
12,400 loads are moving right now.
None of them are waiting on a human.
None of them are waiting on a human.
▸ The operations layer runs while the road does · NA · EU · LATAM
03 / THE AGENT TEAM
Seven operational jobs. One AI operations team.
01
Ingest
quote requests · tenders · shipment data
02
Extract
shipment details · pricing inputs · carrier requirements
03
Source
carrier capacity · rates · availability
04
Schedule
pickup appointments · delivery slots · reschedules
05
Monitor
active shipments · ETA risks · carrier updates
06
Collect
PODs · invoices · customs documents · confirmations
07
Resolve
delays · no-shows · exceptions · disputes
OPERATING PRINCIPLE
Every shipment that needs a human touch is a ceiling on your growth.
axlway removes that ceiling.
04 / AI WORKERS
Seven specialised AI workers. One operations manager coordinating them all.
OP·00
SUPERVISING
AI Operations Manager
Monitors all active loads, prioritises work across the agent team, assigns tasks, verifies outcomes and escalates when a decision needs human judgement.
INPUTS
- —Live shipment status across all active loads
- —Agent outputs and confidence scores
- —Business rules and customer priorities
- —Exception queue
RESPONSIBILITIES
- —Prioritise work across the agent team
- —Assign tasks to the right agent
- —Verify outcomes before marking complete
- —Escalate to a freight coordinator or ops manager when needed
100% of active loads monitoredZero unassigned exceptions
OP·01
ACTIVE
Freight Quoting Agent
INPUTS
- —Email, customer portals, TMS
- —EDI feeds, RFPs, spot quote requests
ACTIONS
- —Ingest and parse spot quote requests
- —Extract shipment details and lane data
- —Calculate carrier rate and apply customer pricing
- —Generate and submit quote response
Faster quote turnaroundHigher quote win rateMore loads covered per rep
OP·02
ACTIVE
Shipment Intake Agent
INPUTS
- —Load tenders, emails, EDI
- —PDFs, bills of lading, customer portals
ACTIONS
- —Extract and validate load tender details
- —Create load records in TMS
- —Confirm tender acceptance
- —Route missing or ambiguous fields for coordinator review
30–45 min per load eliminatedLower entry error rateFaster load coverage
OP·03
ARMED
Carrier Sourcing Agent
INPUTS
- —Load boards, carrier portals
- —Historical carrier performance, rate history
ACTIONS
- —Match load to suitable carriers
- —Request spot rates and evaluate options
- —Compare gross margin per load across options
- —Confirm carrier and issue rate confirmation
Faster load coverageImproved gross margin per loadFewer uncovered loads
OP·04
ACTIVE
Appointment Scheduling Agent
INPUTS
- —Dock scheduling systems, warehouse portals
- —Carrier contacts, email, TMS
ACTIONS
- —Book pickup and delivery appointments
- —Coordinate between shipper, carrier and consignee
- —Manage appointment reschedules
- —Update TMS with confirmed appointment windows
Per-load scheduling effort eliminatedFewer missed pickups and deliveries
OP·05
WATCHING
Shipment Operations Agent
INPUTS
- —TMS, carrier portals, visibility feeds
- —Customer portals, email
ACTIONS
- —Monitor active loads for ETA risk and delays
- —Run check calls and request carrier updates
- —Send customer status updates and delay notifications
- —Update TMS milestones and create follow-up tasks
More loads per coordinatorFewer manual check callsFaster ETA updates
OP·06
ACTIVE
Document & POD Agent
INPUTS
- —Email, carrier portals, document storage
- —TMS load records
ACTIONS
- —Monitor all loads for missing PODs and rate confirmations
- —Send POD requests and document follow-ups to carriers
- —Validate documents and upload to TMS or document storage
- —Notify billing team when documentation is complete
Faster POD collectionShorter billing cycleFewer manual document follow-ups
OP·07
GUARDING
Exception Resolution Agent
INPUTS
- —TMS exception queue, carrier communications
- —Customer escalations, billing disputes
ACTIONS
- —Detect and classify exceptions: carrier no-show, missed pickup, detention, missing POD
- —Investigate and gather facts from carrier and shipper
- —Coordinate resolution between the relevant parties
- —Escalate to freight coordinator or ops manager when judgement is needed
Faster exception resolutionFewer service failuresLower manual follow-up per load
06 / SYSTEMS
Connects to the systems freight brokers already run. Reads what you already have.
TMS, load boards, email, EDI, customer portals and carrier portals. axlway reads what you already run. Hover a system to see which agents it feeds.
SYSTEMS / 9
axlwayOPS CORE
AGENTS
Quoting
Intake
Sourcing
Scheduling
Shipment Ops
Documents
Exceptions
07 / OPERATIONAL LABOUR SCANNER
Manual touches per load are the biggest variable cost in freight brokerage.
Pick a workflow. See the agent that handles it.
INCIDENT // QUOTE-01SCAN PROGRESS · 100%
BEFORE
Spot quote requests arrive by email, portal and EDI. A freight coordinator reads each one, estimates the carrier rate, applies the customer price, writes a response and sends it. Two to four hours. Meanwhile a competitor responds in twenty minutes.
AFTER: AGENT HANDLES IT
- 01Quoting Agent ingests the spot quote request and extracts lane and shipment details
- 02Calculates carrier rate against lane history and applies customer pricing rules
- 03Generates and submits the quote response in minutes
- 04Quote win rate tracked per lane and per customer
RECOVEREDFaster quote turnaround · higher quote win rate
SOURCEEmail · customer portals · TMS · lane pricing rules
08 / DIFFERENTIATION
TMS, load boards and visibility tools don't do the work.
We do.
CATEGORYWHAT THEY DOWHERE WE DIFFER
TMS systemsRecord and manage shipment data.The TMS is the destination. We do the work that creates and updates those records.
Load board platformsAggregate carrier capacity and connect brokers to supply.Finding the rate is one step. We evaluate options, compare margins and execute the booking.
AI calling toolsAutomate outbound calls and emails for a specific task.Calls and emails are outputs of a workflow. We run the full workflow: quoting, intake, sourcing, scheduling, tracking.
Visibility toolsShow shipment status and current ETA.Visibility is input. We act on it: update customers, chase documents, resolve exceptions.
OPERATOR · DOCK 1206:40 · SHIFT START
09 / VOICES
▸ FEATURED · BELT LINE LOGISTICS
“Our harder lanes stacked up and the hours didn't add up. axlway took intake, sourcing and check calls off the floor. We grew 29% this year. Zero new seats.”
Marcus Doyle
Operations Lead · Belt Line Logistics
+29%
volume / year
0
new coordinators
14
touches removed / load
10 / PILOT
Run it on one agent.
See your numbers move.
We scope the engagement to a single workflow: quoting, shipment intake, shipment operations or document collection. We measure your current state first. You evaluate on your own KPIs. Expansion only if the numbers justify it.
PHASE 01
Baseline your operation
We record what is actually happening before anything runs
PHASE 02
Connect your systems
TMS · email · customer portals · carrier portals · EDI
PHASE 03
One agent, live
Running on real loads against your baseline
PHASE 04
Your call on what's next
You see the delta. You decide whether to expand.
30-minute call. We scope to your operation. No contract until results are confirmed.